General Terms of Sale
In force from 11 November 2026
Contents
These terms apply to every purchase made on historianlugano.com. Please read them before ordering: by confirming your order you accept them.
1. Who is selling
The seller is Historian Sagl, Quartiere Maghetti, 6900 Lugano, Switzerland, UID number CHE-101.165.213 VAT. Historian Lugano is the name of the shop.
For any question: info@historianlugano.com, +41 76 302 20 43.
2. Who they apply to
The site sells to private customers and to businesses, in Switzerland and abroad. You must be at least 18 years old to order.
If you buy as a consumer, that is for personal use and not for your business, the rights that the law of your country grants you and that cannot be excluded always remain valid.
3. The items
Most of our items are vintage, used or unique. Each product page carefully describes their condition, under “Condition”. For vintage and unique items the photos show the actual item for sale; for reproductions and gift vouchers they are for illustration only.
Dimensions and weights are given as precisely as possible. Colours on screen may differ slightly from the real ones.
Each unique item is available in a single example and is also for sale in our shop. If, in an exceptional case, an item you have ordered turns out to have already been sold, we will let you know straight away and refund the full amount within 5 working days.
4. Prices
Prices are in Swiss francs (CHF).
- Deliveries in Switzerland and Liechtenstein: prices include Swiss VAT.
- Deliveries to all other countries: the prices on the product pages include Swiss VAT, which the checkout removes automatically before payment. VAT, duties and customs charges of the destination country are not included and are paid by the recipient, to the carrier or to customs according to the rules of their country.
- Shipping costs: they are shown at checkout before you confirm the order. For items that cannot be sent by post because of their size or weight, shipping is quoted on request. Collection from our shop is free of charge.
- Precious metal items sold at the market price: for some bars, coins and gold or silver items the price follows the price of the metal and never falls below the minimum price we set. The price you see in the cart stays locked for 30 minutes; if it changes in the meantime, the checkout shows you the new price and asks you to confirm it before payment. The price paid does not change afterwards.
5. The order
- Put the items in the cart and choose delivery or collection from the shop.
- Enter your details and choose how to pay. Before paying you can check and correct everything in the summary.
- With the payment button the order becomes binding and you commit to paying for it.
- We immediately send you a confirmation email with the summary: from that moment the contract is concluded.
If the payment does not go through, the order is not valid. If the published price contains an obvious error, we will contact you before shipping: you can confirm the order at the correct price or cancel it with a full refund.
6. Payment
You can pay with the methods shown at checkout: Visa, Mastercard and American Express cards, Apple Pay, Google Pay, TWINT, PostFinance Pay, Klarna and bank transfer.
Online payments are handled by Stripe: we do not see or store your full card details.
Bank transfer. We keep the item aside for you for 5 working days. We ship it, or prepare it for collection, once the payment has arrived. If the payment does not arrive within this period, the order is cancelled and we let you know by email.
The items remain the property of Historian Sagl until full payment.
7. Shipping and delivery
We ship worldwide with Swiss Post or, depending on the destination and the item, with DHL, UPS or FedEx. Every shipment is tracked and insured. Indicative delivery times are shown at checkout and on the Shipping page.
The risk of loss or damage remains with us until delivery.
Check the parcel on delivery. If the packaging is damaged or the item has arrived damaged, write to us as soon as possible with a few photos of the packaging and the item: this way we can immediately open a claim with the carrier.
Wines and spirits are sold only to adults and shipped only within Switzerland, with delivery to and signature by an adult. They can also be collected from the shop on showing an identity document.
8. Right of withdrawal
Right of withdrawal. You can withdraw from the purchase within 14 days of the day you receive the item, without giving any reason. If the order arrives in several shipments, the 14 days start from the delivery of the last item. This right applies to all customers, including in Switzerland.
How to withdraw. With the button “Return within 14 days” and then “Confirm return”, by email to info@historianlugano.com or by post to Historian Sagl, Quartiere Maghetti, 6900 Lugano, Switzerland. We immediately confirm by email the content, date and time of your notice. You can also use the form below, but it is not mandatory.
Return. Send the item back within 14 days of your notice; the cost of the return is borne by you. For items of value we recommend an insured shipment. For items that cannot be sent by post because of their size, the estimated cost of the return is shown on the product page or in the quote. The item must be returned in the condition in which you received it, complete with certificates, documents, case and accessories. You may examine the item as you would in the shop. If it comes back damaged, altered, incomplete, with signs of use beyond what is needed to examine it or, for wines and spirits, with the bottle opened, the refund is reduced by the loss in value.
Refund. Within 14 days of your notice we refund the price and the cost of standard delivery, using the same means of payment. We may wait until we have received the item or proof that it has been sent.
Exclusions. The right of withdrawal does not apply to:
- bars, coins and precious metal items whose price follows the price of the metal and is fixed at the time of the order;
- reproductions made to your specifications: the “Custom size” format, “Other frame” or a print from your own image.
Gift vouchers. You can withdraw within 14 days of the purchase, if the voucher has not yet been used.
Withdrawal form
Fill in and send this form only if you wish to withdraw from the contract.
To Historian Sagl, Quartiere Maghetti, 6900 Lugano, Switzerland, info@historianlugano.com:
I hereby give notice that I withdraw from the contract of sale of the following items: …
Ordered on … / received on …
Order number: …
First name and surname: …
Address: …
Signature (only if the form is sent on paper): …
Date: …
9. Legal guarantee
The legal guarantee applies to every purchase: 2 years for new items, 1 year for used and vintage items, from delivery, or the longer period provided for by the law of your country. The guarantee covers defects present at delivery. It does not cover the condition described on the product page, which you expressly accept at checkout with the dedicated checkbox, nor normal wear and tear.
If you discover a defect, write to us as soon as you notice it, with a few photos: we reply within 2 working days. You can ask for repair or, if an equivalent item exists, replacement; if these are not possible, a price reduction or a refund.
10. Gift vouchers (Gift Art)
The gift voucher is in Swiss francs and is valid for 5 years from the date of purchase shown on the voucher. It can be used on the site and in the shop, also in several instalments: the unused part remains on the voucher until it expires. It cannot be exchanged for cash, except in the case of withdrawal within 14 days of the purchase.
11. Account
You can buy as a guest or create an account, also with “Continue with Google”. Keep your password confidential and let us know if you think someone knows it. From your account you can edit your details and delete your account at any time with “Delete account”; order data are kept for the period required by law.
12. Customer service and complaints
For any question or complaint write to info@historianlugano.com or call +41 76 302 20 43. We reply within 2 working days.
13. Texts and images
Texts, photographs and the Historian brand belong to Historian Sagl and may not be copied or used without our written permission. Some illustrative images on the site, other than the photos of the items, come from Adobe Stock and are used under a regular licence.
14. Applicable law and place of jurisdiction
Swiss law applies, excluding the Vienna Convention on Contracts for the International Sale of Goods. The place of jurisdiction is Lugano.
If you are a consumer, the mandatory protection rules of the country in which you live remain unaffected. You can bring proceedings before the court of the place where you live, and that is also where we can bring proceedings against you.
15. Changes
We may update these terms. Each order is governed by the terms published at the time you confirm it.